All information (including but not limited to the property areas, floor size, price, address and general property description) on the Best Impression Properties website is provided as a convenience to you and has been provided to Best Impression Properties by third Parties.

In placing this information on the website, Best Impression Properties and its directors, officers, employees, agents and related entities have received the information passed on from third parties, Best Impression Properties have used their best endeavours to ensure the information contained on the website is correct, however, neither Best Impression Properties, licensors or suppliers (nor their respective directors, affiliates or employees) have checked the accuracy of the information and do no more than pass it on. They have no belief one way or the other as to its accuracy. They do not accept any liability (direct or indirect) for any injury, loss claim, damage to any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in any way connected with the use of any information, or any error, omission or defect in the information contained on the website.

Information contained on the website should not be relied upon and you should make your own enquires and seek legal advice with respect to any property on the website or the information about the property contained on the website.

Prices displayed on the websites are current at the time of issue, but may change at any time and are subject to availability. It is the expression ‘passing on information’ and disclaimer of a belief ‘one way or the other’ as to accuracy that are fundamental.




As a condition of your use of the website or any services on the website, you warrant to Best Impression Properties that you will not use the website for any purpose that is unlawful or prohibited by these Terms & Conditions. In particular, but without limitation, you agree not to:

  1. use the website to defame, abuse, harass, store, threaten or otherwise offend others;
  2. publish, distribute, email, transmit or disseminate any material which is unlawful, obscene, defamatory, indecent, offensive or inappropriate;
  3. use any automated scripting tools or software;
  4. engage in or promote any unsolicited emailing or spamming via the website;
  5. impersonate any person or entity;
  6. in any way make available using the Website any material that you do not have a right to make available or which contains viruses or other computer codes, files or programs designed to interrupt, limit or destroy the functionality of other computer software or hardware.




All material available or accessible from this website is copyright material owned by Best Impression Properties and related entities. Apart from fair dealing permitted by the Copyright Act 1968, visitors to the site are granted permission to download and display any of the website material for private purposes.

For intended use of any copyright material beyond private or research uses, permission must be sought directly from Best Impression Properties or its subsidiary companies. If permission is given, it will be subject to a requirement that the copyright owner’s name and interest is acknowledged when reproducing the whole or part of any copyright material.




The results from calculators supplied on this website should be used as an indication only. Results do not represent either quotes or pre-qualifications for a product or service. It is advised that you consult your legal adviser or financial adviser before proceeding with any transaction.




Links to other websites are provided for your convenience and Best Impression Properties do not control such websites and do not take responsibility for their contents.

You access those linked sites and use products and services made available at those sites solely at your own risk. You do not hold us liable for your access, use or reliance on the linked websites.




Best Impression Properties complies with the Commonwealth Privacy Act 1988 and the Australian Privacy Principles within Act.

Best Impression Properties is open and transparent about its management of personal information. We recognise the importance of maintaining privacy of such information and act accordingly. Generally, we do not collect sensitive information as defined in the Commonwealth Privacy Act 1988, such as race or ethnicity information, political opinions or associations, criminal records or health information. However, we may from time to time record such information insofar as it allows us to better act on your behalf in relation to buying or selling property.

We have the right to remain anonymous or use a pseudonym when providing your personal information to Best Impression Properties, however, should you engage in a legal contract including but not limited to an Agency Agreement or Contract of Sale, you will be required to provide your complete and accurate personal information.

Best Impression Properties collect personal information in variety of ways, including but not limited to email enquiry, telephone enquire and forms. This information is kept in a secure centralised database. Best Impression Properties deal with solicited and unsolicited information in the same manner and with the same degree of respect.

Best Impression Properties may collect personal information from you including but not limited to identifiers such as your name, address, contact phone numbers, email address, gender, occupation, personal interests, information about property you are or may be buying or selling. And any other information that may be disclosed by you when dealing with a representative of Best Impression Properties.

For some services, we may require further information and government related identifiers including but not limited to your date of birth, tax file number, your banking details, your driver’s licence number, Medicare number and your passport number. If you submit personal information to Best Impression Properties in relation to employment, we may also collect personal information about you including but not limited to your employment and academic background.

Best Impression Properties use personal information collected primarily for the purpose of providing real estate services that you have requested, responding to your enquires and contacting you and others on your behalf in negotiating the sale of the property. If you submit personal information to Best Impression Properties in relation to employment, we may also use your information to consider you for employment, including but not limited to verifying information in your information, contacting you and contacting your referees.

Best Impression Properties may disclose personal information in relation to the sale of property to third parties including but not limited to solicitors, conveyancers, banks or other financial institutions, other interested parties, government or regulatory authorities and our own legal representatives. We may also disclose information to the third parties in the occasion that we believe that disclosing such information will be necessary to help identify, contact or bring legal action against anyone that is damaging, injuring or interfering with the rights or property of Best Impression Properties, its representatives or anyone else and where we are otherwise authorised or required by law to do so.

Best Impression Properties may disclose personal information across state and / or national borders in accordance with the above guidelines.

Best Impression Properties may disclose your personal information to provide you with information about the properties, offers, promotions, goods or services that we have reason to believe may be of interest to you. We will not disclose your personal information to other third parties for purpose of direct marketing. If we do contact you by using your personal information, we will provide you with the opportunity to request that your information be unsubscribed from receiving marketing in the future.

Best Impression Properties endeavours to maintain the quality of personal information that we collect and preserve the upkeep of our records. Should you wish to review or revise your personal information, please feel free to contact us of what you need revised.

Best Impression Properties uses a variety of safeguards, to ensure the reasonable security, integrity and privacy of personal information and to prevent unauthorised access, modification or disclosure. We review and update our security measures. However, digital transmission cannot be guaranteed as totally secure.




How to make a complaint

Best Impression Properties aims to make it easy for you to bring any problems or complaints to our attention.

You should first raise your issue with the agent, representative or property manager who is handling your business.

If you are not satisfied with the outcome, you can make a complaint to us by:

  • By phone: 02 43405170 Monday to Friday 9:00am – 5:00pm and ask to speak to Hana Volarik
  • By email: info@bestimpressionproperties.com.au
  • By post: PO Box 644, Gosford NSW 2250

Please provide as much detail as possible about your complaint, including the outcome you would like.

If you need help to describe or send your complaint, or if you would like to discuss your concerns informally first, please feel free to contact us.

How we will handle your complaint

Our complaints officer will oversee the complaints process. This person is responsible for working with you and relevant agency staff, to ensure that the issues you raise are fully examined and that your complaint is handled in accordance with this process.

We will treat the process, and all the details of your complaint, in strict confidence. If we need to discuss any issues arising from your complaint with someone outside of the agency, we will obtain your consent first.

We will always try to give you a fair opportunity to explain your case. You should make your initial complaint as clear as possible. Sometimes we may want to meet you in person to discuss your concerns and try to find a satisfactory solution.

How long will it take

We will try to resolve your complaint as soon as possible. However, how long this takes will depend on the nature and complexity of the issues you have raised.

We will send you acknowledgment of receipt of the complaint within two business days. We will give you an estimate of how long it may take us to deal with the matter and we will try to finalise the matter within five business days.

What action will we take in response to your complaint

If we decide that your complaint is justified, we will then decide what action we should take in response. We will always try to match our response to the nature of your complaint and your desired outcome, but this may not always be possible.

Some of the things we might do include:

  • take steps to rectify the problem or issue you have raised
  • give you additional information or advice so you can understand what happened or how we have dealt with it
  • take steps to change our policies or procedures if your complaint identifies a problem in the way we are doing things.

What if you’re still unhappy

Sometimes it will not be possible to resolve a complaint to everyone’s satisfaction, and you might want to escalate the matter to www.fairtrading.nsw.gov.au/housing-and-property.

Fair Trading Department NSW can deal with enquiries and complaints about real estate agents and offers information, advice and dispute resolution services on real estate issues.